• Community Services
  • Dining & Entertainment
  • Health & Wellbeing
  • Professional Services
  • Retail & Shopping
  • Trades & Automotive

Terms and Conditions

Terms and Conditions

Registered users of this site may add their own content, such as directory listings, reviews, photos and comments. By accepting these terms and conditions, users agree to take full responsibility for the accuracy of their content and to not use this platform to defame, harass, bully or threaten other users, admin or members of the general public.

By creating or claiming a business listing, the user certifies that they are an official representative of that particular business, organisation or brand and as such are authorised to create and edit content on that businesses’ behalf.

Listings and other user content should not include profanity, reference to illegal acts or graphic imagery of a violent or sexual nature.

All listings are subject to administrative approval. The administrator reserves the right to edit or remove listings in breach of these Terms and Conditions.


Payment Terms

Registered users who select paid listing or advertising plans –

Payment may be made by Paypal or credit card through the Paypal billing platform. Credit card details are not recorded or stored by Hills Local Community Engagement. It is the responsibility of the user to ensure that payment details are correct and up to date in order for payment to be processed.

To avoid the risk of losing premium listing features, users may select recurring payment at the end of the term of the subscription (either 30 or 365 days). Users will receive a message that their listing is due to expire 7 days before expiration. Users can also see the paid term remaining on each listing via the listing overview in the User Dashboard.

Payments may also be made via direct deposit to the Hills Local Bendigo Bank account, however users are advised that paid services may be suspended until such payment has been processed. In order to maintain continuity of service, Hills Local Community Engagement recommends that bank deposit payments are made at least 3-5 business days before the end of the current service plan.

For all payments made to Hills Local Community Engagement, users will be issued with a invoice which can be viewed from their User Dashboard.


Cancellation Policy

Cancellation requests should be made in writing and emailed to [email protected]

In the case of paid listings, users are only obligated to pay for the term of service agreed to in their selected plan (either 30 or 365 days) and may cancel at any time. Pro-rata refunds will be issued for the remaining unused portion of the plan, minus any community contribution nominated by the user. Users have the option to select to have their business information remain in the directory with a free basic listing (Business name and address only) or can request that the information is removed entirely.


[updated 2/12/19]